☺ Welcome to Sun Puff! We ship internationally ☺

FAQs

DO YOU SHIP INTERNATIONALLY?

Yes! International shipping is £10 through Royal Mail and comes with a tracking number so you can keep tabs on your goodies! If you're within the UK, then shipping is £2.50 and sent first class!

HOW LONG DOES IT TAKE TO SHIP?

I will ship your order within 7 days! This gives me time to organise and pack a high volume of orders and have them perfect for you! I ship first class however expect delays due to COVID.

Due to COVID-19, international orders can take around 4 weeks to arrive, so please bare this in mind when ordering as this delay is unfortunately out of my hands.

HOW DO YOU SHIP YOUR PRODUCTS?

All products are sent in large letter cardboard boxes, earrings are attached to backing cards inside reusable organza bags, then wrapped in tissue paper topped with a cute sticker. All orders come with a handwritten thank you note that also doubles as a print to reduce waste. I also use paper tape to secure the package which means it's easier to recycle! 

International orders are sent within bubble mailers and with extra bubble wrap to ensure they arrive safely and are protected for the journey.

ARE YOUR PRODUCTS DURABLE?

Yes! All my products are made with polymer clay, this is a durable material and if looked after correctly, is long lasting and reliable. Scroll further down to see how to care for your earrings! 

DO YOU ACCEPT RETURNS?

Unfortunately I do not accept returns, this is due to hygiene reasons. In the unlikely event that your product is damaged, please always get in touch, although I cannot guarantee refunds if the product was properly packaged as this is out of my control. My products are completely handmade and one of a kind, there may be slight quirks to them like bumps or finger prints, this is what makes the products unique and unless there is a major issue with the quality, I cannot offer refunds for this.

HOW DO I CARE FOR MY EARRINGS?

If your earrings get dirty, for example have makeup on them, wipe down with a wet wipe or wet tissue, don't apply heavy pressure. Do not shower in your earrings and try to avoid getting them wet (swimming, bathing etc). Do not bend your earrings and try not to stack things on top of them. Please remember that these pieces are handmade, they must be looked after properly and stored correctly, if done correctly they'll last you forever!